Tuesday, February 7, 2012

Am I a Stalker?

Hello and welcome to my own personal rant. At the prompting of my fabulous brother in law, I have decided that if nothing else, this blog will serve as a way to vent my frustrations. I work for a compounding pharmacy in Las Vegas, with a location in L.A. Ok, it's actually Commerce, (please don't be fooled by how lovely this website makes Commerce look) but... really, Commerce? L.A. sounds so much nicer, and it's close enough for government work, (I'll get into the Jack-isms later, I swear) so L.A. it is. I digress... There is occasion for me to bill medications from our pharmacy to patients' medical insurance, rather than their pharmacy benefits. Many of the insurance companies I have to bill are various states' Medicaid. Anyone ever dealt with Medi-Cal? State of Illinois? Oklahoma? Well I'll tell you that I have had the pleasure. A lot. And even more pleasurable than billing said states is the follow-up on those claims. This is where this friendly little post will take a tragic, gruesome turn. Following up on claims billed to any state, no, no, any government agency (Medicare, did you really think I'd leave you out?) is my second favorite thing to do. What's that? Oh, you want to know my first favorite thing to do? That would be a one and a half off the Golden Gate at low tide. (Again, the Jack-isms. Yes, I'm terrified that I was the sole heir of my father's sense of humor.) It's pure, unadulterated torture (not the good kind, either.) I started out in this part of my job being polite, after all wouldn't you think that you'd get more positive help from a GS2 if you were super polite and patient? I've always lived by the golden rule, so I put on my polite, professional voice that I reserve only for my pristine cubicle at work, and begin to pursue my (read: the pharmacy's) money. THIS is where I have gone from a kind, polite, even-tempered, easy going, even sweet (at times) girl and turned myself into a CRAZY, condescending, rude, pushy stalker. So, as I have posed the question above... YES. In a sense, I am a stalker. There I said it. I have left 7 voice mails in a 48 hour period for the person. I have submitted the SAME claim with MINOR changes 6 times. I have put certain claims' Representatives numbers on my speed dial. If I could do the shameful ex-girlfriend "drive-by" I would. Daily. I know this may not appeal to the masses, but ANYBODY who has ever had to deal with a government agency for ANYTHING will feel my frustration. So, feel free to listen (read) to my personal ranting and commiserate with me! Until next time... HAPPY STALKING!